Direct Supply® Services Exclusions & Client Responsibilities

Successful projects are the result of coordinated communication between Direct Supply and our customers. Below are our standard scope of work exclusions and your pre-installation responsibilities for your Direct Supply project.

Please note that installation services for any and all products, systems and/or technologies exclude the following listed Exclusions unless otherwise explicitly agreed upon in writing within our Agreement or SOW. Each of the Client Responsibilities below are required to be completed prior to the commencement of any of our installation work. Your Direct Supply Project Manager will be managing your project’s pre-installation process. Please contact your Direct Supply Project Manager with any questions.

Exclusions

The below services and products are excluded from Direct Supply’s scope of work, unless specifically noted within the Agreement as included.

  • Exclusions:
    • Surface raceway, floor boxes, seal tight connections or wiring sleeves
    • Input requirements to fire alarm system for integration or interface
    • All conduit/box rough-ins and floor boxes for all systems
    • Penetrations including fire sealing for sleeving (walls/floors/ceilings) in all areas unless specified
    • Cabling to utility providers outside the building
    • All building electrical grounding
    • Painted plywood backboards in MDF/IDF locations
    • Building ground to MDF/IDF locations
    • Switches and UPS equipment in MDF/IDF locations for scope of work not listed
    • Electronic door hardware (Mag Locks, Electric Strikes, levers, exit devices, door position switches, classroom lock handle sets, or others) and associated power supplies, power cabling, termination of power cabling, including installation, unless otherwise specifically included in project scope
    • Integration of fire alarm system to electronic door hardware
    • Equipment and services for final connection between fire panel and eCall system fire panel interface
    • Fire Alarm system
    • Television mounting and installation related to Technology Systems specified
    • All CATV headend/distribution equipment to be provided by the local cable provider.
    • Integration of fire alarm system to electronic door hardware
    • Contact local fire marshal and building officials for pre-approval if scope includes magnetic lock installation on doorways with a height of less than 6’-11”
    • All items called out in above scope of work as “provided by others”
    • Installation for any products or services not outlined in this Agreement
    • General construction including but not limited to: ductwork, patching, field wiring, unless otherwise noted
    • All permits, fees, approvals and reviews necessary or required for the work, unless otherwise noted, and will be the Client’s sole responsibility to obtain prior to the commencement of the work
    • Demolition or clean-up of existing conditions
    • Any fire stops required by code, sealing and/or weather proofing of penetrations not listed
    • Removal of any walls, doors, ceilings or other obstructions necessary to place products in desired location.

Client Responsibilities

Please complete the following responsibilities prior to commencement of Direct Supply’s installation services.

  • General
    • Client will provide an on-site contact for our team to work with throughout the duration of the project, and as the installation and implementation take place. This individual will be available to assist with accessing various sections/rooms of the campus (e.g., resident rooms) in a timely fashion, setting up the system, electrical work, questions regarding project requirements and general installation.
    • Client contact takes responsibility for and will provide Direct Supply with access to the necessary areas of the building as well as a description of the door locations, pull-cord locations and locations of all end-user equipment.
    • Client will assign an overall system administrator that will take responsibility for learning the proper administration of the systems and software. This person will serve as the front-line resource for the facility staff on an ongoing basis; he/she will also be responsible to utilizing the system on an ongoing basis. This person and other necessary staff must be available for training.
    • Client is responsible for ensuring the accuracy of the floor plan(s) and promptly communicating any changes in building construction to the Direct Supply project manager within 24 hours. Please note that the current system and scope of work have been created based upon floor plans provided; any changes to those floor plans may result in a change to the scope of work and project pricing.
    • In some circumstances, equipment may need to be shipped to the client site prior to installation. In these cases, the client is responsible for receiving the equipment and safely storing all boxes and equipment until the start of installation.
    • If a union crew is required or if hours outside of regular business are required, Direct Supply must be notified before proposal is signed.
    • Assign responsible party to review system installation and training post-project completion and to sign the “Post Installation Quality Assurance Checklist”
    • Participate in pre-installation conference call within 30 days of the client’s Target Installation date, or last scheduled shipment. Determine mutually agreed upon installation start and end date(s). Determine logistics for installation including facility contacts, hours of operation, accessibility of site, parking for delivery truck(s), and location and size of staging area. Typically installation will not be scheduled until all products arrive at the warehouse and/or Installer. If the scheduled installation date is changed or cancelled at your request or because the building is not ready for installation, we will bill you and you agree to pay for any fees incurred. Changes to the scheduled installation date(s) may also result in undesired project delays due to rescheduling the installation, and not all products may be available for the re-scheduled installation.
    • Complete all customer responsibilities required for installation and verify building readiness at least 2 weeks prior to installation. If the building does not appear to be ready within two (2) weeks of the scheduled installation, Direct Supply reserves the right to reschedule the installation for the next date available to all parties involved.
    • Assign designated contact to complete and sign client “Pre-Installation Checklist” that is knowledgeable of the project site condition, confirming that any necessary pre-work has been completed.
    • Notify Direct Supply prior to signing agreement if union crew, prevailing wage labor, or working outside regular business hours is required.
    • Assign designated System Administrator and other staff that will utilize the systems and/or software provided and/or installed by Direct Supply. Following the training, the System Administer will be responsible for utilizing the system on an ongoing basis.
    • System Administrator or other Customer designated representative to sign-off on a final Post-Installation Quality Assurance Checklist confirming that all work has been completed correctly and to his/her satisfaction.
  • Local Permits and Codes
    • Client site will assume final responsibility for acquiring all local permits and adhering to local, state and federal codes, unless specifically included in the SOW
    • If magnetic locks are to be installed on any doorway that has a height less than 6’11”, client will be responsible for contacting the local fire marshal and building officials to ensure that they pre-approve the installation of the equipment.
  • Power, Data and Construction
    • Client will provide 120V AC dedicated circuits in areas indicated on the floor plan or as otherwise specified. This work needs to be organized by the client and must be completed prior to installation.
    • Client is responsible for removal of existing system(s) from the facility unless otherwise specified.
    • If the system we are providing will be integrated with or receive information from your building’s fire alarm systems, a client representative will need to contact the local fire alarm company or other applicable authority to coordinate the connection of these systems.
    • Certain systems provided may require data network infrastructure to function. We will need an identified IT contact to coordinate data requirements prior to the installation.
    • Client will need to ensure all doors to be equipped with a magnetic lock are in good working condition and in proper alignment for complete closure to meet magnetic lock specifications.
  • Installation
    • Client must sign off on a Pre-Installation Checklist prior to the arrival of installers, confirming that any necessary pre-work as outlined by their project manager has been completed. If pre-work is not completed, charges for additional site visits may apply.
    • Client will work with their project manager to create an installation schedule. Once installation is complete, installers will conduct a formal walk-through with the client to ensure the system is functioning to his/her satisfaction.
    • The system administrator will be asked to sign off on a final post-installation quality assurance checklist that all work has been completed correctly and to his/her satisfaction.
    • Any on-site requested system or scope changes during the installation process may be subject to additional charges. Before proceeding with any changes, Direct Supply will communicate and gain approval from key stakeholders and the executor of this contract.
    • Rush installations may be subject to additional charges.
    • With any system, please ensure that you have the necessary safeguards, mechanisms, staffing levels, care plans, training and procedures in place to safely and appropriately care for and protect your residents and patients during and post-installation.
    • Client must sign off on a Post-Installation Checklist prior to the departure of installers, confirming that any necessary work as outlined by their project manager has been completed.
  • New Construction Specific:
    • Rough-in
      • The Direct Supply project manager will communicate pre-installation requirements for electrical and other rough-in requirements.
      • An initial pre-wire may be necessary for certain systems, and will take place following confirmation that the electrical rough-in has been completed to the project’s specifications.
      • If rough-in work completed does not match the communicated specifications, return-trip fees may apply if the installation schedule is impacted.
    • Building readiness: The following work must be completed and operational prior to the scheduled prewire start date:
      • All exterior weatherproofing including exterior walls, windows, doors and roofs, and paved parking lot
      • Interior rough framing
      • Electrical rough-in, including conduit, sleeves and backboxes completed per specifications
      • This bid requires that all cabling to be installed in horizontal and vertical conduit and sleeves to accessible ceiling space and J hooks from the workstations/resident rooms to the IT closets; all conduit and sleeves will be supplied and installed by others.
      • This bid requires that all horizontal penetrations required for cable pathways and all wall accesses (i.e. conduit stub and 2-gang boxes with 1 gang reducers for all hardwall locations, power pole, poke-through or conduit for furniture or stand along locations) be provided by others.
      • Outside grounds must be ready to accept deliveries with entry points clearly marked
    • Building readiness: The following work must be completed and operational prior to the scheduled installation start date:
      • Outlet boxes and conduit installed per drawing requirements
      • Power to each area installed with wires pulled
      • Conduit must be installed by others for cable within walls or above non-accessible ceiling space
      • Technology Systems prewire, if applicable
      • All interior construction including drywall, wall and ceiling finishes, flooring, cabinets and countertops, and doors/door frames. All floors must be sealed and cured prior to install.
      • All doors, locking hardware, and electronic locking hardware are installed, aligned, in good working condition and in proper alignment for complete closure to meet locking specifications and requirements.
      • High-speed broadband internet access (with persistent signal), including a Static IP address directly accessible to the network application server. This access must be completed prior to installation, and remain in place throughout the installation and on an on-going basis for continued support.
      • Analog telephone lines may be needed, and if so, will be discussed in the pre-installation conference call for voice messaging/dialing out.
      • Any contractors on site must provide a clear path to the final FF&E locations, and work must not be performed in areas of work during the installation. Final or temporary signage must also be in place.
      • All televisions, mounting hardware, and displays must be installed at prewired locations prior to start of installation of theater room system hardware.
      • If streaming or other audio visual services will be utilized, operator is responsible for having all accounts setup prior to start of final jobsite hardware installation, and must provide all login info that is required to tie accounts to distribution hardware.
      • If multi-story building with FF&E installing on multiple floors, elevator must be working and certified.
      • Issuance of the Architect’s Certificate of Substantial Completion (if applicable)
      • Direct Supply will plan to install all technology systems after substantial completion of construction and when the above installation requirements are completed. This ensure that technology is not damaged and that the building is in a proper state for a smooth, streamlined installation.
    • Final Device Installation, Testing & Commissioning
      • All roofing and weatherproofing needs to be completed prior to the start of installation.
      • All floor finishing (e.g., wood floors, ceramic tile, marble, etc.) needs to be completed prior to the start of installation.
      • All wall finishing (e.g., paint, wallpaper, tiles, etc.) needs to be completed prior to the start of installation.
      • All door frames and doors must be installed and hung prior to the start of installation.
    • General
      • If technology systems are requested to be installed and left on-site during construction, client takes full responsibility of all equipment. Any damaged or missing equipment is the responsibility of the client.
      • Some of the products contained in this quote may be life safety products and not be returnable beyond certain timeframes. This must be accounted for in the client’s construction schedule. Any and all Accutech equipment must be returned to Accutech within 45 days, or it is non-returnable.
      • If additional work is not completed, additional trips may be subject to Change Order.
      • If additional work is stated to be completed, and our installation crews arrive on-site to discover that it is not completed, change orders may apply

    The above Exclusions and Client Responsibilities are incorporated into and apply to your Direct Supply Agreement or SOW, as applicable. References to “client” above refer to our Customer under the Agreement or SOW.

    Rev. 9-2020