Direct Supply Products & Services Agreement – Service Descriptions

Please refer to the applicable Service term(s) below for a detailed description of the services included within your Direct Supply Products & Services Agreement (“Agreement”) or SOW.

Please note that Assembly/Installation services for any and all products exclude the following items unless otherwise explicitly agreed upon in writing within the Agreement or SOW.

Any and all permits, fees, approvals and reviews necessary or required for the work, which are the Customer’s sole responsibility to obtain prior to the commencement of the assembly/installation
Attaching products to the wall or building
Demolition or clean-up of existing conditions
Wall, ceiling and/or roof penetrations and resulting necessary repairs for patching

Any fire stops required by code, sealing and/or weather proofing of penetrations
Hoisting or removal of any walls, doors, ceilings or other obstructions necessary to place products in desired location
General construction including but not limited to: ductwork, patching, field wiring, unless otherwise noted
Installation or services not included within the applicable definition(s) below or described within your Agreement or SOW

Assembly/Installation – Artwork

Hang and level artwork, tackboards and/or whiteboards with 3-point security hardware in location designated by the Direct Supply design professional
Hang hooks in location designated by the Direct Supply design professional
Install batteries in clocks (if purchased by Direct Supply)

Assembly/Installation – Attached FF&E

Mirrors: Hang and level as specified in designated location(s) (excluding salon mirrors)
Salon Equipment: Assemble as required (including any accessories) and set in final designated location(s)
Exclusions: Any final Mechanical, Electrical or Plumbing (“MEP”) connections, hanging salon mirrors, installing wet station storage towers

Assembly/Installation – Commercial Laundry

Bolt, level and grout washers
Level dryers
Exclusions:
- Final connections (wiring & gas)
- Accessories required for final connections
- Removal of existing equipment, unless otherwise noted in Project Details Schedule

Assembly/Installation – Flooring Materials

Ensure flooring materials are properly acclimated to building climate
Light furniture moving and replacement
Perform moisture tests to subfloors to ensure flooring will adhere
Minor floor preparation including patching small holes and cracks
Install flooring materials per the drawings and specifications provided, and in accordance with the manufacturer’s installation instructions
Exclusions:
- Utilities and conditioning job site
- Demo and removal of existing floorcovering and any asbestos related issues, unless otherwise noted in the Project Details Schedule
- Major floor preparation including but not limited to: sealing, grinding, sanding, scraping, and cleaning drywall mud, cleaning of overspraying paint and fireproofing materials from slab, removal of concrete curing compound, leveling and skim coating of existing substrate
- Moisture mitigation/sealing for flooring materials, unless otherwise noted in the Project Details Schedule
- Furniture moving for large bulky items over 100 lbs.
- Cleaning, waxing and protection of floors once installed
- Caulking of floors or flooring materials
- Cost for payment and performance bonds

Installation/Assembly – Foodservice Equipment

Set equipment in place and level as required
Silicone seal as required one time at the end of installation
Plumbers and electricians available the day after the first day of unloading to perform final connections
Exclusions:
- Any Mechanical, Electrical or Plumbing (“MEP”) work unless otherwise noted:
- Final cleaning of installed furnishings
- Plugging electrical items into non-standard outlets or in kitchen areas
- Attaching products in the Foodservice Legend to the wall
- Removal of Existing – FF&E unless otherwise noted in the Project Details Schedule section

Assembly/Installation – Furniture

Beds & Mattresses: Attach assist rails and end panels to bed with mounting hardware provided, plug bed into standard electrical outlet, and set mattress on bed
Bookcases, Carts & Other Shelving: Attach all shelves and casters
Casegoods: Reverse door swings as needed and attach handles
Lamps: Attach lamp shade to base, screw in light bulb (if purchased from Direct Supply), and plug into standard electrical outlet provided
Office Furniture: assemble products that ship knocked-down, level, attach hutches to desks, install tackboards and other office accessories as required
Overbed tables: Attach table top to the table base and attach casters
Tables: Attach table tops to table base/legs (assumes proper drilling and hardware are provided)
Upholstered Items: Attach legs to upholstered frame as required
Exclusions:
- Final cleaning of installed furnishings.
- Plugging electrical items into non-standard outlets or in kitchen areas.
- Attaching products in the Furniture Legend to the wall.
- Installation of miscellaneous items including but not limited to felt pads.
- Removal of Existing – FF&E unless otherwise noted in the Project Details Schedule section.

Assembly/Installation – Hood Fire Suppression

Install Ansul Fire System in Utility Cabinet including pre-piped hood(s) with detection, tank(s), release mechanism, microswitches and pull station
Install pipe and hook up to hood
Supply Ansul Mechanical Shutoff Valve to be inspected by General Contractor

Assembly/Installation – Operational Equipment

Complete required assembly, including full assembly of products that ship knocked-down
Disassemble and reassemble large Therapy items as required
Set in final location
Exclusions:
- Washing and setting Foodservice Smallwares back in final Back of House location
- Final cleaning of installed FF&E
- Installation of FF&E products or accessories, unless otherwise noted
- Plugging in electrical items to a non-standard outlet, or in kitchen areas, unless otherwise noted

Assembly/Installation – Residential Appliances

Reverse doors on left hinged handles, as required
Set in front of final location with appliance manuals and accessories on top
We reserve the right to leave appliances in packaging as needed if deemed a hazard to finished cabinetry, flooring, or tradesmen onsite finishing work in room. Specifically ranges, dishwashers, over the range microwaves, and over the range hoods which can have rough metal edges.
Exclusions:
- Removal of existing equipment, unless otherwise noted in Project Details Schedule.
- Install water line and tubing for appliances with water connections
- Final connections, including any additional accessories required
- Final set in place

If Full Installation is noted in the Project Details Schedule, the following item(s) are included:

Reverse doors on left hinged handles, as required
Level appliances and install anti-tip brackets, as required
Install water line and tubing for appliances with water connections
Final connections (power, water, gas), including additional accessories required
Final set in place and mounting of appliances onto cabinetry as needed
If Full Installation noted in the Project Details Schedule, only the below item(s) are excluded:
- Removal of existing equipment, unless otherwise noted in Project Details Schedule

Assembly/Installation – Signage

Install room and egress signage to meet ADA and other codes

Assembly/Installation – Soft Goods

Bedspreads: Set packaged products in designated area
Cubicle & Shower Curtains: Hang and level (as needed) in location designated by the Direct Supply Design professional
Table Linens: Set packaged products in designated dining area
Window Treatments: Hang, level and steam in location designated by the Direct Supply Design professional
Exclusions:
- Laundering of bedspreads, cubicle curtains, shower curtains or table linens prior to installation/use

Installation/Assembly – Technology Systems Prewire

Assemble and install equipment including but not limited to: racks, patch panels and switches
Run wiring needed to support Technology System Specifications
Exclusions:
- Surface raceway, floor boxes, seal tight connections or wiring sleeves
- Input requirements to fire alarm system for integration or interface
- All conduit/box rough-ins and floor boxes for all systems
- Penetrations including fire sealing for sleeving (walls/floors/ceilings) in all areas unless specified
- Cabling to utility providers outside the building
- All building electrical grounding
- Painted plywood backboards in MDF/IDF locations
- Building ground to MDF/IDF locations
- Switches and UPS equipment in MDF/IDF locations for scope of work not listed
- Electronic door hardware (Mag Locks, Electric Strikes, levers, exit devices, door position switches, classroom lock handle sets, or others) and associated power supplies, power cabling, termination of power cabling, including installation
- Integration of fire alarm system to electronic door hardware
- Equipment and services for final connection between fire panel and eCall system fire panel interface
- Fire Alarm system
- Television mounting and installation related to Technology Systems specified
- All CATV headend/distribution equipment to be provided by the local cable provider.
- Integration of fire alarm system to electronic door hardware
- Equipment and services for final connection between fire panel and eCall system fire panel interface
- Contact local fire marshal and building officials for pre-approval if scope includes magnetic lock installation on doorways with a height of less than 6’-11”
- All items called out in above scope of work as “provided by others”

Installation/Assembly – Technology Systems Installation

Equipment assembly
Equipment installation
Product Programming & configuration
Systems commissioning & implementation
Technology system testing
Exclusions:
- Surface raceway, floor boxes, seal tight connections or wiring sleeves
- Input requirements to fire alarm system for integration or interface
- All conduit/box rough-ins and floor boxes for all systems
- Penetrations including fire sealing for sleeving (walls/floors/ceilings) in all areas unless specified
- Cabling to utility providers outside the building
- All building electrical grounding
- Painted plywood backboards in MDF/IDF locations
- Building ground to MDF/IDF locations
- Switches and UPS equipment in MDF/IDF locations for scope of work not listed
- Electronic door hardware (Mag Locks, Electric Strikes, levers, exit devices, door position switches, classroom lock handle sets, or others) and associated power supplies, power cabling, termination of power cabling, including installation
- Integration of fire alarm system to electronic door hardware
- Equipment and services for final connection between fire panel and eCall system fire panel interface
- Fire Alarm system
- Television mounting and installation related to Technology Systems specified
- All CATV headend/distribution equipment to be provided by the local cable provider.
- Integration of fire alarm system to electronic door hardware
- Equipment and services for final connection between fire panel and eCall system fire panel interface
- Contact local fire marshal and building officials for pre-approval if scope includes magnetic lock installation on doorways with a height of less than 6’-11”
- All items called out in above scope of work as “provided by others”

Assembly/Installation – Televisions

Set in specified location and plug into standard electrical outlet provided
Exclusions:
- Installation and mounting of television on wall mount bracket
- Installation of wiring
- Program factory remote control allowing unit to control other components
- Educate customer on how to use their new technology and how to engage Geek Squad for future support
- Provide customer with FMS receipt and notes via email or printed copy
- All exclusions listed for Full Installation
- Connection or setup of video or audio devices
- Custom wire runs, drilling access holes, hiding speaker wires, or any other types of mounting
- Movement of electrical outlets to accommodate new equipment
- Accessories required for final connections

If Full Installation is noted in the Project Details Schedule, the following item(s) are included. If Full Installation is not noted, these items are excluded.

Secure customer-supplied or manufacturer included mounting bracket to a standard frame wall to a mounting point no more than 10’ above finished floor
Mount and secure flat panel TV to bracket
Install wiring
- Route customer-supplied, in-wall cables for A/V devices through a standard frame wall within a single stud bay. All cables run in wall to be code compliant.
- Ensure all-finished cable exit points are finished off with either a wall bushing or wall plate
- Ensure all wire and cables are neatly dressed, and that wire ties are used when necessary
Connect the TV power cord to an existing, non-concealed AC power outlet
Program factory remote control allowing unit to control other components, as per factory-set specifications
Clean up work area and remove packaging
Educate contact on how to use new technology, and how to engage Geek Squad for future support
Provide FMS receipt and notes via email or printed copy
If Full Installation noted in the Project Details Schedule, only the below item(s) are excluded:
- Connection or setup of video or audio devices
- Custom wire runs, drilling access holes, hiding speaker wires, or any other types of mounting
- Movement of electrical outlets to accommodate new equipment
- Accessories required for final connections

Assembly/Installation – Therapy Tubs

Prepare surface and set therapy tub in final location
Perform final MEP connections and confirm operational

Assembly/Installation – Walk-In Cooler

Refrigeration permitting, if and as required and agreed upon
Erect walk-in box
Hang the coils
Set the condensing unit(s) within 50 feet of the walk-in box in location specified by the architect
Run hard pipe refrigeration lines a maximum of 50 feet from coils to the condensers
Run drain lines to the outside of the box
Perform leak test
Evacuate and charge systems
Start-up and set controls
Exclusions:
- Concrete floor topping and finished floor material in walk in box
- Leveling sand
- Plugging in or hardwiring heat tape on freezer drain lines
- On-site receiving of any equipment requested by the General Contractor prior to main delivery of walk-in

Assembly/Installation Exclusions – Hoods

Hang exhaust and/or condensate hood(s)
Hang, level and seal hood, stainless steel flashing, end panels and/or closure panels
Equipment start-up, balancing, pitched curbs, installation for top and side of hoods, stainless steel enclosure to ceiling and alarm work
Hoisting and/or setting of exhaust fans and/or make-up air units on roof or at grade, on-site receiving of curbs, fans, make-up air, hoods, accessories, etc.

Configure Shipment – Direct Ship

Configure shipments to ship directly to the building with standard lead times
Add applicable lift gate based on scope (fees included)
Add 48 hour call-ahead to a specified delivery contact for shipments transporting Common Carrier. Shipments transporting ground will not have a call-ahead.
Add inside delivery for Common Carrier shipments if requested (fees included)

Configure Shipment – Direct Ship to Installer

Configure shipments to ship directly to the Installer with standard lead times
Add 48 hour call-ahead to a specified delivery contact for shipments transporting Common Carrier. Shipments transporting ground will not have a call-ahead.
Add applicable lift gate based on scope (fees included)
Add inside delivery for Common Carrier shipments if requested (fees included). Installer responsible for Product Check-In, Un-cartoning, Un-packaging, and Product Storage.

Configure Shipment – Direct Ship w/ Target

Configure shipments based on Target Installation Date(s) outlined in Project Details Schedule.
Configure shipments to ship direct to the building, or as otherwise agreed upon with the Customer. Deliveries will typically be coordinated within a one (1) week period, but cannot be guaranteed.
Add call-ahead to a specified delivery contact for shipments transporting Common Carrier. Shipments transporting ground will not have a call-ahead.
Add applicable lift gate based on scope (fees included)
Add inside delivery for Common Carrier shipments if requested (fees included)

Configure Shipment – Warehouse

Configure shipments to arrive at Warehouse prior to Target Installation Date outlined in the Project Details Schedule. If Target Installation Date is not provided, shipments will be configured to ship with standard lead times.

Debris Removal

Remove all packaging materials from building

Delivery from Installer

Deliver products from Installer storage location to project site
Unload truck, transport inside building and set in designated room

Delivery from Warehouse

Deliver products from warehouse to building identified in the Project Details Schedule
All delivery services assume the elevator is certified and available for use (multi-story buildings), freight dock is available and the building is accessible by a 48 or 53 foot trailer. Additional fees may apply if one or more of these is not true.
Deliver products to room(s) or area(s) of the building outlined in the Agreement or SOW.

Direct Shipment Delivery

Coordinate delivery of products using Shipment List and provide tracking information when available
Common Carrier shipments may have Delivery Services included:
- Lift gate delivery service and fees
- Inside delivery service and fees. Inside Delivery for Direct Shipments includes unloading the truck and transporting cartooned/packaged products to inside the front entrance of the building. For shipments with inside delivery to specified rooms, the following items must be completed before delivery:
  - All exterior weatherproofing including exterior walls, windows, doors and roofs, and paved parking lot
  - If multi-story building with specified rooms on upper floors, at least one elevator must be working and certified. More than one elevator may be required to deliver large quantities of product.
  - All interior construction including drywall, wall and ceiling finishes, flooring, cabinets and countertops, and doors/door frames. All floors must be sealed and cured. Any contractors on site must provide a clear path to the final FF&E locations, and work must not be performed in areas of work during the delivery.
Building contact is responsible for the following Delivery & Installation activities:
- Receive shipments as they arrive. For large orders, expect multiple shipments & deliveries. Additional fees may apply if deliveries are refused, or if delivery is not able to be performed.
- Transport products from truck to inside the building (for shipments without Inside Delivery)
- Product Check-In, Un-cartoning, Un-packaging, setting products in final locations, making any final MEP connections and Debris Removal
Notify Direct Supply of any shortages or damages within two business days of delivery

Installation Coordination

Complete pre-installation conference call within 30 days of the Customer’s Target Installation Date, or last scheduled shipment. Determine mutually agreed upon installation start and end date(s). Determine logistics for installation including facility contacts, hours of operation, accessibility of site, parking for delivery truck(s), and location and size of staging area.
Schedule installation services with Service Providers for date(s) that work for all parties including Customer, Direct Supply, Service Provider(s), General Contractor(s), etc. Typically installation will not be scheduled until all products arrive at the warehouse. If the scheduled installation date is changed or cancelled at your request or because the building is not ready for installation, we will bill you and you agree to pay for any fees incurred. Changes to the scheduled installation date(s) may also result in undesired project delays due to rescheduling the installation, and not all products may be available for the re-scheduled installation.
Receive verification from Customer that the building is ready to receive Equipment. The following work must be completed and operational prior to the agreed upon installation start date, and verified in the Building Readiness Survey:
- All exterior weatherproofing including exterior walls, windows, doors and roofs, and paved parking lot
- Outside grounds must be ready to accept deliveries with entry points clearly marked
- General Contractor or other Customer designated representative must provide adequate access to building(s)
- If multi-story building with FF&E installing on multiple floors, elevator must be working and certified.
- Foodservice Equipment, Technology Systems, Furniture & Operational Equipment require completion all interior construction including drywall, wall and ceiling finishes, flooring, cabinets and countertops, and doors/door frames. All floors in areas of work must be sealed and cured prior to install. Any contractors on site must provide a clear path to the final FF&E locations, and work must not be performed in areas of work during the installation. Final or temporary signage required to be in place. If applicable to project, issuance of the Architect’s Certificate of Substantial Completion prior to install.
- Flooring Materials requires interior construction including drywall and ceiling finishes. HVAC system must be operational and the installation site must be between 65-95 degrees Fahrenheit with ambient humidity less than 65%. All electronic devices must be disconnected in areas of work.
- Foodservice Equipment requires power to each area of work, electrical boxes installed with wires pulled, and plumbing fully roughed in to accept equipment
- Issuance of the Architect’s Certificate of Substantial Completion (if applicable)
- Technology Systems Prewire requires completion of all exterior weatherproofing including exterior walls, windows, doors and roofs, and paved parking lot, interior rough framing, electrical rough-in per specifications.
- Technology Systems installation requires completion of Technology Systems prewire (if applicable), all doors equipped or to be equipped with magnetic lock are in good working condition and in proper alignment for complete closure to meet magnetic lock specifications, high-speed broadband internet access with persistent signal before and during installation, including a Static IP address directly accessible to the network application server, and analog telephone lines (if discussed in pre-installation call).
Verify building readiness using the Building Readiness Survey, construction schedule, pre-installation call and/or visit to the building prior to the scheduled installation start date. If the building does not appear to be ready within two (2) weeks of the scheduled installation, Direct Supply reserves the right to reschedule the installation for the next date available to all parties involved.

Installation Services – Flooring Installer

Complete Assembly/Installation – Flooring within the project duration allotted in the Project Details Schedule. Additional trips subject to Change Order. Overtime, weekend, standby or night hours other than those called out in the Project Details Schedule are subject to additional fees and/or Change Order.

Installation Service – Foodservice Installer

Assemble Foodservice Equipment, as required
Hang shelves
Caulk stainless steel tables
Weld custom stainless, as required

Installation Services –Foodservice Project Manager

Complete shop drawing reviews
Complete the quantity of trips outlined in the Project Details Schedule to perform field measurements and Punch List for Foodservice Equipment prior to installation. Additional trips subject to Change Order.
Complete and send Punch List for Customer and/or contractor review

Installation Services – Installation Manager

Direct Supply presence on-site
Manage the crew for Standard Service Provider Install
Check in and out with designated Customer representative
Provide details and images of damaged products
Problem solve in the field
Complete Punch List for Customer review and sign-off
Perform walk through of completed work with Customer designated representative

Installation Services – Standard Service Provider Install

Check-in and out with designated Customer representative when entering/leaving building
Perform applicable Product Check-In, Un-crating, Un-boxing, setting products in locations outlined, Assembly/Installation and Debris Removal, as outlined in Agreement or SOW
Perform the following when Installation Services – Installation Manager not included in Agreement or SOW:
- Provide Direct Supply with details and images of damaged products
- Complete Punch List for Customer review and sign-off
Perform walk through of completed work with Customer designated representative

Installation Services – Technology Project Manager

Coordinate Technology System Prewire and Technology System Installations with Customer, Installers and Suppliers
Coordinate installation with subcontractor(s) and other Customer hired professionals
Gather information from Customer required for Product Programming & Configuration
Coordinate data requirements with Customer designated IT contact prior to Installation
Gather sign-off on Pre-Installation checklist from a Customer designated contact that is knowledgeable of the project site condition, confirming that any necessary pre-work has been completed.
Complete the quantity of trips outlined in the Project Details Schedule to review conditions and or oversee Technology System Prewire Installation, verify building readiness and/or oversee the Technology Systems Installation. Additional trips during or after installation(s) subject to Change Order.
Problem solve in the field and provide regular project updates via email
Complete Punch List for Customer review and sign-off
Complete “Post Installation Quality Assurance Checklist” and gain sign-off from Customer

Installation Services – Technology Systems Installer

Complete Assembly/Installation – Technology Systems in accordance with the Floor Plans. Rush installations subject to additional charges.
Direct Supply must be notified prior to signing agreement if union crew, prevailing wage labor, or working outside regular business hours is required.

Post Installation Delivery from Warehouse

Complete Delivery from Warehouse for the quantity of deliveries outlined in the Project Details Schedule. Additional trips may be subject to Change Order.
Complete Assembly/Installation for the applicable type of product(s) being delivered
Complete Debris Removal if part of original scope

Post Installation Issue Resolution

Manage resolution for product Punch List issues for products sold by Direct Supply and documented within 30 days of the installation completion date
Coordinate furniture medics, as required
Configure post installation orders for Direct Shipment Delivery unless Project Details Schedule outline Post Installation Delivery from Warehouse, or this is deemed necessary by Direct Supply following the installation. If products are being sent to the warehouse, additional warehousing may be subject to Change Order

Product Check-In

Check-in products when they arrive on site and note any discrepancies on the Bill of Lading or other receiving documents: verify quantities and inspect products for damage.
Notify Direct Supply of any shortages or damages within 48 hours of delivery
Direct Supply will assist with freight claims as required

Product Programming & Configuration

Program and configure equipment to meet outlined specifications. This may be done at Installer location or on site during the installation.

Product Storage

For products that will not be installed at the time of delivery, store products in a secure, temperature regulated location within the building until products are ready to install by Direct Supply or Others. Product Check-In must be completed before products are stored.

Provide Flame Spread Data

If you have purchased Selection Services, the Design Consultant will provide applicable technical information required by Authorities Having Jurisdiction for regulated products purchased through Direct Supply.

Purchase Order Execution

Execute Purchase Orders with suppliers and service providers. Once ordered, most interior finish materials, products and equipment are non-cancellable and non-refundable and/or may be subject to restocking and return fee from the manufacturer. Without limiting the foregoing, all products that utilize fabrics, custom and “made-to-order” products are non-cancellable and non-returnable once ordered.
Manage any questions or reselections needed for products that are no longer available, or will not meet the Target Installation Date. Customer must provide timely response to questions to avoid delays on the Purchase Order(s).

Removal of Existing – FF&E

See Project Details Schedule for description of services included for the project; if not included, removal is not part of project scope

Start-Up Service – Commercial Laundry

Supplier representative to coordinate and perform operational checkout and train building personnel in care and operation of equipment

Start-Up Services –Foodservice

Coordinate start-up for equipment with manufacturer supplied start-up services

Target Installation Date

Target Installation Date is the desired installation start date requested by the Customer. This date is subject to change based on supplier shipment confirmations, Installation Coordination requirements, construction schedules or Customer request. Any changes made to the Target Installation Date may result in Change Order for fees incurred from suppliers or service providers, and may also result in early shipments, delayed shipments and/or additional charges. There is no guarantee that updated delivery dates and/or ship to locations can be accommodated.

Technology System Training

Provide training to Customer designated System Administrator and other staff that will utilize the systems and/or software provided and/or installed by Direct Supply. Following the training, the System Administer will be responsible for utilizing the system on an ongoing basis.
System Administrator or other Customer designated representative to sign-off on a final Post-Installation Quality Assurance Checklist confirming that all work has been completed correctly and to his/her satisfaction.

Un-cartoning

Remove products from crate or pallet and the outside box

Un-packaging

Remove packaging materials and any protective wrapping around product and/or accessories. Remove any manufacturer tags.

Warehousing

Manage shipments of product to target the Target Installation Date outlined in the Project Details Schedule.
Manage receipt of products to warehouse. Products will not be opened or inspected unless there is visible damage on packaging, or at your specific request, and, if so, additional fees apply.
Store products in the warehouse from the time they are received until delivery to the building. Warehousing is based on the weight outlined in the Project Details Schedule. Changes to the weight may result in Change Order.
If additional warehousing is required due to a change in the Target Installation Date or scheduled installation date, or the building is not ready, a Change Order will be issued. If total warehousing exceeds 90 days, any mattresses will be removed from their boxes at a charge of $20/mattress.

Rev. 9-2019